Support
Getting help
Most problems with Kipside come from one of four things. Try these before writing in — they cover the great majority of reports.
Screenshots say a permission is required
Press ⌥⇧S instead of using the panel's capture button. The keyboard shortcut carries a temporary permission that Chrome grants for exactly that action, and it works on any page without granting anything.
The panel button is different: Chrome refuses to screenshot a page unless the extension has access to all sites, and access to the one site you're on is not enough. If you'd rather use the button, allow Kipside on all sites in Settings → Site access.
Nothing is captured when I copy
Kipside only records what you copy on sites you have allowed — it requests no site access when you install it. Open Settings → Site access and add the site, or turn on automatic capture for all sites.
Also check the header: if it reads Paused, capture is off. And check Settings → Privacy — several password-manager domains are excluded by default, and you may have added others.
Chrome only creates the native-messaging connection when the extension starts. Granting the permission while it's already running isn't enough, so the connection stays unavailable until you reload.
A keyboard shortcut does nothing
Chrome refuses to assign a shortcut whose key combination is already taken by another extension or by the system, and it does this silently — the shortcut is simply left blank and pressing it does nothing.
Open the capture menu (the camera icon at the top of the panel). If a shortcut was never assigned it says so there, with a link to set one. Otherwise go to chrome://extensions/shortcuts, find Kipside, and set your own. ⌥⇧S for region capture is the one worth having.
Dragging into an app doesn't work
It won't work everywhere, and we won't claim it does. Web editors implement drop differently, and some accept nothing from an extension at all.
Click the clip instead. That copies it, and pasting works in every application without exception. Click-to-copy is never the slow path.
My clips disappeared
Clips expire after seven days by default. Change this in Settings → History, or pin the ones worth keeping — pinned clips never expire, whatever the retention setting.
Clearing your browser data also removes them. Kipside stores everything locally, so there is no cloud copy to restore from. Settings → Data → Export takes everything with you in one file.
Still stuck?
Email support@kipside.site. It helps enormously if you include:
- Your Chrome version, from
chrome://version - Your operating system
- What you did, what you expected, and what happened instead
- Anything in the console — at
chrome://extensions, click Service worker under Kipside, then the Console tab
Please don't paste clip contents into a support email. Kipside exists so that what you copy stays on your machine, and a bug report is not a good reason to break that.
Privacy and terms
The privacy policy explains exactly what is stored and where. The terms of use are short and worth reading, particularly the part about Kipside being a working shelf rather than a backup.